Capacity Management Maturity Survey

To enable us to assess your Capacity Management Maturity Level please complete the form below by recording a score against each statement, ranging from 1 to 10.
The higher the score you give, the better you feel your organization is doing in terms of its implementation of that aspect of Capacity Management.
So, a low score means ‘I don’t think we are doing this very well’ and a high score means ‘I think we are doing this very well’.

Complete the survey, click calculate and you’ll be taken to a submit page which will request your FREE 20 page Capacity Management Maturity Report based on the results of your individual survey.


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We are reducing the number of capacity-related incidents year-on-year
We capture key component level capacity metrics e.g. utilization, memory usage etc.
A capacity plan is regularly produced and updated in line with business strategy / plans
The service / component relationships are documented or stored in the Configuration Management System
Capacity Management roles and responsibilities are clearly defined
Key service level capacity metrics are captured e.g. transaction count, response times etc.
Component / application monitoring thresholds are reviewed and tuned regularly
Performance and capacity data is stored centrally in a Capacity Management Information System
Capacity implications of a Change are represented and discussed during Change Advisory Board meetings
Component and service metrics are correlated to understand the service capacity
Capacity reports are generated automatically, at a suitable granularity and available to the appropriate audience
The capacity process is documented in line with the business requirements
At least 50% of the Capacity Management recommendations are acted upon
Recommendations from the capacity process are included in any Service Improvement Programs
Enterprise wide capacity tools are used
The business provides regular forecast information and it is used by the capacity process
No hardware is purchased without a capacity plan or sizing report supporting the justification
The infrastructure is sized based on performance testing and modeling
The scope of Capacity Management covers all of the services detailed within the Service Portfolio
There is a regular (e.g. monthly) Capacity Management review meeting with process manager and champions