Capacity Management Integration Survey

To enable us to assess your Capacity Management Integration Level please complete the form below and record a score against each statement, ranging from 1 to 10.
The higher the score you give, the better you feel your organization is doing in terms of its implementation of that aspect of Capacity Management.
So, a low score means "I don’t think we are doing this very well" and a high score means "I think we are doing this very well".

Complete the survey and click ’Calculate’ to request your free Capacity Management Integration Report.

Your report will provide advice in key areas and compare your score to other organizations in your industry and geography. A more complete measure of your organization’s integration of Capacity Management will be achieved by taking a closer look at each of these areas. Metron offers a wide range of services to help you improve your Capacity Management process and how it integrates with the rest of IT and the business.




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Vision
Capacity Management output is used by relevant staff outside IT infrastructure and operations.
Capacity Management input is mandatory in infrastructure decisions.
Capacity Management is involved in new technology initiatives from the start.
An infrastructure-wide CM report is generated and analyzed on a regular basis.
Process
Capacity reports are produced for services with data from all components of the service.
There is a common dashboard / service view available to all silos with respect to a service or line of business.
Capacity Management is automatically included in the process of resolving incidents and problems.
Each Capacity Management output is readily related to a specific business question.
Training
Training is standardized with respect to capacity management theory and practice.
There is a process in place for cross-training staff on new / different technologies.
All business staff are given at least an “awareness” level of training on capacity and performance.
Training on Capacity Management and other ITSM processes is regularly offered.
Technology
All teams share a common data source / CMIS.
The Capacity Management teams has access to all the data necessary for a mature CM process.
A significant percentage of the infrastructure is covered by Capacity Management.
A standard mechanism for reporting and displaying data is available to all teams.
Culture
The Capacity and Performance teams are not oriented or focused on silos.
The Capacity Manager is considered a key subject matter expert in the IT and business organization.
The CTO/CIO (or equivalent) is a champion of Capacity Management.
The Capacity Manager is a help (not a hindrance) in the day-to-day managing of the IT infrastructure.