Online Workshops
We are experts in Capacity Management and enjoy sharing the expertise that we’ve developed and refined over the years. Our On-Demand Training Courses provide an overview of the fundamental principles of Capacity Management and how these change when you are dealing with different environments. These courses can be delivered in classroom format or online.
For more information contact: UK: sally.bellamy@metron-athene.com   +44 1823 259231 or US: jan.fenske@metron-athene.com   +1 818-222-9816


Next Online Workshop
Capacity Management 101: A Best Practice Approach
January 9, 11, 17, 19. 2018


Pay-To-View
These workshops are available to watch as Pay-To-View. Make your payment and you will receive a link to a pdf version of the slides, access to the recorded sessions, and the email address of the presenter should you wish to ask any questions.
Capacity Management Maturity
UK: £79 (ex VAT)
US: $99
IT Capacity Planning
UK: £79 (ex VAT)
US: $99
VMware vSphere Capacity and Performance Essentials UK: £79 (ex VAT)
US: $99
UNIX Capacity and Performance Essentials UK: £79 (ex VAT)
US: $99


Capacity Management Maturity

Providing an overview of the Capacity Management Maturity scale and steps that can be taken to mature the process.

Attend our 2 session online workshop that provides an overview of the Capacity Management Maturity scale and steps that can be taken to mature the process.
Each session will last approximately 2 hours.


What will the workshop provide?
The workshop provides a focus on assessing and improving your Capacity Management process, so will be of interest to those:
  • Looking to mature their capacity process
  • Responsible for managing the performance and capacity of their organization
  • Looking to save money by implementing pro-active Capacity Management

Capacity Management 101: A Best Practice Approach

Contents
  • In-depth look into the Capability Maturity Model Integration (CMMI) and how your Capacity Management process is graded
  • The CMMI relevance to the ITIL Capacity Management process
  • Complete a Capacity Management Maturity Survey and receive your baseline maturity rating including a comparison of survey results to industry peers
  • Gap Analysis method and sample report - understand how to identify specific gaps within your Capacity Management process

Benefits in attending the workshop

After attending the workshop delegates will be able to:
  • Identify areas of concern in their Capacity Management process
  • Understand where they fall on the maturity scale
  • Understand their maturity level compared to industry peers
  • Better understand the terminology used within Capacity Management Maturity
  • Confidently plan the next steps necessary to mature the Capacity Management process



Capacity Management 101: A Best Practice Approach

Providing a detailed overview of all aspects of capacity management including how the process interacts with the business, the language and terminology used and the method/techniques that can be employed.

We will discuss all key elements of the process including modeling, demand management, the deliverables and recommendations on how best to implement a business focused capacity process. In addition to the instructor led content, our course also provides a number of practical group-based activities to ensure that delegates can discuss the concepts and start to think about how they can be implemented in their own organization. This course can be presented as a 1 day classroom session or 4 x 2 hour online sessions.

What will the workshop provide?
The workshop provides a focus on IT Capacity Management so will be of interest to personnel:
  • Looking to implement a business focused capacity process
  • Responsible for managing the performance and capacity of their organization
  • Looking to save money by implementing pro-active capacity management
  • Providing support

Capacity Management 101: A Best Practice Approach

Contents

Session 1
  • Overview of ITIL and Capacity Management
    • Review of ITIL® and IT Service Management
    • Overview of ITIL® Capacity Management
    • The Capacity Management Sub-processes

Session 2
  • Iterative Capacity Management
    • Capacity Management Activities
    • The Iterative Process
    • Demand Management
    • Application Sizing and Modeling

Session 3
  • Process Implementation and Strategy
    • Process Review and Reporting
    • Planning and Implementation
    • Interfaces/dependencies with other ITSM Processes
    • Demand Management

Session 4
  • Capacity Data, Planning and Reporting
    • Capacity Management Information System (CMIS)
    • The Capacity Portal
    • The Capacity Plan
    • Costs, Benefits, and Possible Problems




IT Capacity Planning

Providing a detailed overview of all aspects of IT Capacity Planning. These include the platforms and metrics involved, the methods and techniques that can be employed, and different types of reporting that will be useful when dealing with various people within the organization.

Practical case studies will be used to reinforce the lessons taught during the lectures. These studies are real-world examples of capacity and performance questions Metron Professional Services (MPS) has been asked to answer for large organizations worldwide. This course can be presented as a 1 day classroom session or 4 x 2 hour online sessions.

What will the workshop provide?
The workshop will focus on IT Capacity Planning andwill be of interest to people who are:
  • Looking to implement a formal capacity planning function
  • Responsible for managing the capacity of the organization
  • Looking to answer some key capacity planning questions in their environment
IT Capacity Planning

Contents
Session 1
  • Course Objectives
  • Platforms and Metrics
  • Distributed (including Hyper-threading)
  • Virtualization
  • Cloud
  • Application
  • Capacity Planning vs. Performance Evaluation
  • Practical 1:
    • Sizing a VMware Cluster
Session 2
  • Modeling
  • Linear Regression
  • Fit Methods
  • Correlations
  • Analytic / Queuing Theory
  • Analytic vs. Simulation
  • Tooling
  • Practical 2:
    • Evaluate a DR environment
Session 3
  • Capacity Reporting
  • Correlation and the Service Levels
  • Key Performance Indicators (KPIs)
  • Demand Management
  • Operational
  • Strategic
  • The Capacity Plan
  • Practical 3:
    • Mergers and Acquisitions #1
Session 4
  • Capacity Management Information System (CMIS)
  • Data filtering and grouping
  • Aggregation
  • Implementing Capacity Management
  • Practical 4:
    • Mergers and Acquisitions #2




VMware vSphere Capacity and Performance Essentials

Our 3 session online workshop provides an overview of the fundamental principles of Capacity Management and how these change when you are dealing with a virtualized environment.

(This course can be presented as a 1 day classroom session or 3 x 2 hour online sessions)

What will the workshop provide?
The workshop provides a focus on Capacity Management and VMware performance, so will be of interest to:
  • Capacity management personnel
  • VMware administration staff
  • Support personnel
VMware vSphere Capacity and Performance Essentials

Contents
Session 1
Introduction to virtualization with VMware
  • Overview of the workshop
  • Virtualization concepts
  • Introduction to vSphere

VMware Technology and Terminology
  • Overview of VMware architecture
  • VMware functionality and concepts
  • Hosts, guests, clusters, resource pools and data centers
  • DRS and vMotion
  • Networking
  • Disks and datastores
  • Memory and CPU management
Session 2
Capacity Planning for VMware
  • Capacity planning at the right VMware level
  • Reporting options
  • Capacity modelling and queuing
  • Case study

VMware monitoring and metrics
  • Key CPU, memory, disk, network and storage metrics
  • Performance assurance recommendations
  • Monitoring the service
  • Key Performance Indicators (KPIs)
Session 3
Optimization and Tuning for VMware
  • Optimization and tuning cycle
  • Workload consolidation
  • Usage normalization
  • Resource tuning
  • Filtering


Benefits in attending the workshop
After attending the workshop delegates will be able to:
  • Identify common performance and capacity issues with VMware
  • Better understand the terminology used with VMware
  • Confidently monitor and report on the correct aspects of the infrastructure
  • Understand and manage the interaction of key system components
  • Provide assurance to the business that the capacity of their VMware infrastructure will be managed effectively
After attending the workshop delegates will be able to answer the following:
  • Is there enough headroom for additional VMs in my Cluster?
  • Is CPU Ready really a problem for a VM?
  • Am I running into problems with DRS (Dynamic Resource Scheduling)?
  • Do I have my Resource Pools set up adequately?
  • What is the impact of Transparent Page Sharing on a Host?
  • What are the VMware Key Performance Indicators?
  • Can I forecast resource utilization out for 6 months or more?
  • What happens if I have changes in the 6-month forecast 3 months from now?
  • How do I show the impact of memory on CPU utilization?
  • What is the best way to present reports to end-users?
  • How many Idle and Oversized VMs do I have?





UNIX Capacity and Performance Essentials
Providing all Capacity Managers / Planners or IT Professionals with an interest in Capacity Management with a greater understanding of the history and tools and technologies, while including some practical examples, guidelines and best practices.

Since the 1970’s, UNIX systems have been an integral part of any IT infrastructure, in both the commercial and academic world. Linux was originally developed for academics, but in the early nineties started to gain traction in the developer world and then made its way into the commercial world. Until relatively recently, Capacity Management for UNIX/Linux systems dealt with standalone hardware running a single operating system. The resurgence of virtualization within the distributed world has introduced additional complexities for planners and managers in terms of performance monitoring, capacity forecasting and planning. This course can be presented as a ½ day classroom session or 2 x 2 hour online sessions.

What will the workshop provide?
The overall aim of attending this workshop is to provide individuals with the ability to answer those frequently asked questions (among many others) such as:
  • What is the difference between UNIX and Linux?
  • What tools do I need to get the performance data?
  • What are the key performance and capacity metrics that I need to monitor?
  • What should I take into account on virtualized systems?
  • How do I model and forecast accurately on UNIX/Linux systems?
  • How much time do we have before it starts to impact?
  • What do we need to do?
UNIX Capacity and Performance Essentials

Contents
Session 1
  • UNIX/Linux – An introduction
  • History and architecture
  • UNIX/Linux flavors
  • Administration and commands
  • Monitoring and metrics
  • Where to monitor
  • The commands and metrics
Session 2
  • The tools
  • Capacity Planning
  • Modeling
  • Best practice
  • Case studies





Hyper-V Capacity and Performance Essentials
Providing the essential information required for actively managing the capacity of your windows and Hyper-V environments.

The recent version of Windows included significant updates to Microsoft's virtualization platform Hyper-V. The improvements in functionality have made Hyper-V a viable competitor to VMware with more and more organisations starting to use it. This course can be presented as a ½ day classroom session or 2 x 2 hour online sessions.

What will the workshop provide?
The workshop provides a focus on Hyper-V capacity and performance so will be of interest to:
  • Capacity management personnel
  • Hyper-V administration staff
  • Support personnel

Hyper-V Capacity and Performance Essentials

Contents
Session 1
  • Introduction Windows and Hyper-V Capacity Management
    • Overview of the workshop
    • The history of Windows/Hyper-V
    • Introduction to Hyper-V

  • Windows and Hyper-V Technology and Terminology
    • Overview of the architecture
    • Hyper-V functionality and how it compares to VMware
    • Implementation models e.g. Clusters, Hosts, partitions etc
    • Enhancements to the functionality
Session 2
  • Capacity Planning for Windows/Hyper-V
    • Capacity Planning at the right level
    • Reporting
    • Modelling and queuin

  • Monitoring and metrics
    • Key CPU, memory, disk, network and storage metrics
    • Performance recommendations
    • Monitoring the services/applications
    • Key Performance Indicators (KPIs)



Benefits in attending the workshop
After attending the delegates will be able to:
  • Identify common performance and capacity issues with Windows and Hyper-V systems
  • Better understand the terminology used with Hyper-V
  • Confidently monitor and report on the correct aspects of the infrastructure
  • Understand and manage the interaction of key system components
  • Provide assurance to the business that the capacity of their Windows and Hyper-V environments will be managed effectively
  • More accurately assess the potential business benefits of implementing a Hyper-V environment
Among the questions that delegates will be able to answer after attending the workshop are:
  • How do I monitor Hyper-V effectively?
  • How does Hyper-V compare with VMware?
  • What are the Hyper-V Key Performance Indicators?
  • Can I forecast resource utilization out for 6 months or more?
  • What happens if I have changes in the 6-month forecast 3 months from now?
  • How do I show the impact of memory on CPU utilization?
  • What is the best way to present reports to end-users?
  • How many Idle and Oversized partitions do I have?